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What is the Public Authority Registry?

​The Public Authority Registry brings together people who need care in their own homes with “Individual Providers” – those who want to provide you with that care. Through the program, Individual Providers (IPs) are put in touch with Consumers to perform domestic and/or personal tasks in your home. IPs assist you in many important ways, including:

  • Preparing meals and feeding
  • Keeping the house clean
  • Bathing and dressing
  • Shopping and laundry
  • Assisting with personal care

In short, an IP can become a trusted and very important partner in allowing you to live independently in your own home. For more information about the aspects of being a Consumer.
Consumer Corner 01

How Do I Sign-Up to Join the Registry?

​In order to join the Registry, all Consumers must already be in the IHSS program. If you are not already enrolled in the IHSS program, please call the San Bernardino County Intake Line at 1-877-800-4544. If you are already enrolled in the IHSS Program, please call 1-866-985-6322 (option 4) and inform the Public Authority staff you would like to apply to become a Consumer on the Registry and they will direct you to the appropriate Registry staff member.

Consumer Corner 02

How the Public Authority Registry Can Assist You?

​At the Registry, we work to match the IHSS client with pre-screened IPs. We can often assist you in finding IPs in your area by matching their availability and schedules with your needs. Additionally, the Registry staff can help you with resources that can assist you with your search for an IP. Although the Registry staff is able to provide you assistance, you are the IP’s employer and have the responsibility for hiring, training, supervising and – if needed – firing IPs.

Consumer Corner 03

What is the Public Authority Registry?

The Public Authority Registry is a program that brings together people who need care in their own homes with those who want to provide that care, Individual Providers (IPs). The Public Authority Registry can help put you in touch with individuals with disabilities and/or elderly Consumers who need help to live safely in their homes. As an IP, you can help Consumers in many important ways, including:
  • Preparing meals and feeding
  • Keeping the house clean
  • Bathing and dressing
  • Shopping and laundry
  • Assisting with personal care
In short, as an IP you can become a trusted and very important partner in allowing a Consumer who hires you to live independently in his or her own home.
Provider Corner 01

What are the Benefits of Hiring an Individual Provider through the Registry?

When you hire an IP through the Public Authority Registry, you know that the person has been screened with your safety and needs in mind. Prior to sending you a list of IPs, the Registry requires all IPs to successfully complete several steps designed to ensure safety and competence. Each IP must:

  • Pass a State Department of Justice (DOJ) criminal background check.
  • Pass reference checks completed by the Public Authority staff
  • Complete an in-person PA Information Session designed to help them learn about the Public Authority and IHSS programs.
  • Complete a CPR/First Aid class (optional).
  • Complete an IHSS Orientation.

These steps are required for all Registry IPs and are important safeguards for you.
Consumer Corner 04

How do I Sign-Up to Join the Registry?

Please call 1-866-985-6322 or come in to the Public Authority at any location and ask for an application. Please keep in mind that all Registry Individual Providers are required to undergo and pass a Department of Justice (DOJ) criminal background check.
Provider Corner 02

What is my role as an Individual Provider (IP)?

​You will make an important difference in people’s lives and while experience is not required, caring and a strong sense of responsibility are. As an IP, you can take pride in your skills, compassion and professionalism. This is an excellent opportunity for you to learn new skills and gain experience in the care giving profession.
Provider Corner 03

Our mission at the Registry is to:

  • Assist those who need care in their own homes to live with dignity and quality
  • Support in-home IPs in providing that care
  • Provide both you and your IP with committed, innovative, and excellent services
Consumer Corner 05

Who is my Employer?

Although your paycheck comes from the State of California, the person you are providing the care to is your employer. This individual is responsible for hiring, training, supervising and – if need be – firing their Individual Provider. The IHSS Public Authority is the employer of record for purposes of negotiations with the Union. The IHSS Public Authority also acts as the administrator of health benefits for those Individual Providers who are eligible for the benefits.
Provider Corner 04

Benefits of Joining the Public Authority Registry

​Once you are added to the Registry, your name will be placed on a list and mailed to IHSS Consumers who are looking to hire IPs. We maintain an active database of people needing assistance throughout San Bernardino County who prefer to hire an IP from our Registry. The Consumers value the training and screening process, such as IP reference checks and criminal background checks.
Provider Corner 05

What are the Benefits of being an Individual Provider?

​Working as a Registry Provider can offer:
  • The flexibility you may need in your work hours, such as full-time or part-time scheduling. (If you are a student, have young children or other responsibilities, this flexibility can be vital).
  • Eligibility for medical and dental benefits if you meet specific criteria.
Provider Corner 06

What are my responsibilities as a Registry Provider?

You must complete update form or go online to update your availability. If you do not update monthly, you may be removed from the registry.
  • You must call your registry Specialist once you are hired, fired or quit.
  • You must maintain a current CPR/First Aid card (optional).
Provider Corner 07

IHSS Public Authority Registry Mission

Our mission at the Registry is to:
  • Assist those who need care in their own homes to live with dignity and quality
  • Support you in providing that care
  • Provide both you and the Consumer committed, innovative, and excellent services
Select... 08

Who will provide the health services and where can I obtain care?

​Dublin Insurance

Provider Services FAQ 01

How much will I have to pay for my health insurance benefits?

​You will pay a premium of $60 per month automatically deducted from your paycheck but will not have deductions for Dental. You will also be required to pay co-payments for most of the services you receive.

Provider Services FAQ 02

Are my dependents (e.g., spouse and/or children) eligible for the health benefits plan offered by IHSS Public Authority, through Dublin Insurance?

​No. The health benefit plan does not include dependents.

Provider Services FAQ 03
Where is my membership card?

Contact Dublin Insurance, if your card is missing, lost, or stolen.

Provider Services FAQ 04

​What if I am eligible for Medi-Cal, MediCare or another health insurance?

IHSS providers with other health insurance coverage or who are eligible for coverage such as zero share-of-cost Medi-Cal, Medicare, Healthy Families or spousal coverage, individual, conversion or coverage under a Group Plan offering Domestic Partners are not eligible to enroll in the Health Plan.

Provider Services FAQ 05

What if my physician is not listed on the plan or I wish to change my current doctor?

Contact Dublin Insurance for more information about choosing a primary care physician at (925) 803-1880

Provider Services FAQ 06

If I lose my eligibility, can I purchase continued coverage?

By law, at the time of your termination of coverage you will receive an initial notification, which explains your rights for continued coverage, which you will have to pay for, under COBRA. You will have 60 days to elect coverage with no lapse in coverage.

Provider Services FAQ 07

Where can I get more information about the benefits provided by the Plan?


For questions about: Call:
Customer Service 1-866-985-6322 (Press 2, then 2)
Membership & General Plan Info Dublin Insurance

Provider Services FAQ 08

Am I required to attend these classes?

  • ​​Providers on the Public Authority registry are required to attend CPR/First Aid trainings or have a current Adult/Child CPR/First Aid card at all times.                                                                                         
  • All other trainings are voluntary. Both new and experienced caregivers who have previously attended classes have stated that the classes offer valuable information as well as enhancing their chances of being hired.
Training FAQ 01

Will these classes help me find employment?​

Many caregivers have stated that these classes have enhanced their employment opportunities. If you are on the PA registry, all of the classes you complete will show on each list that is sent to consumers looking to hire caregivers. Clients prefer to hire caregivers who are trained.

Training FAQ 02
Will I receive certification for attending these classes?

Participants receive a Certificate of Attendance for each class they attend. We recommend you assemble a binder with your certificates to demonstrate your learning experiences to potential employers.

Training FAQ 03
What if I can’t attend a class when it is offered?
  • ​Most Caregiver Training classes are repeated throughout the year, and you will have an opportunity to attend at a later date.                                                                                                                    
  • If you are scheduled to attend a CPR/First Aid training it is your responsibility to contact the PA office and cancel or reschedule at least 72 hours ahead of time. Failure to do so may result in your being removed from the registry and may affect your ability to register for future classes.
Training FAQ 04
How will I know when a class is offered again?

Call the Training Information Line at (866) 985-6322 option 6 to hear a listing of future class dates and times. Flyers are also posted in your local IHSS Public Authority offices.

Training FAQ 05
I am applying to the Public Authority Registry. Am I eligible to attend classes?

If you are a new applicant and are not working for an IHSS client, you are not eligible to attend classes until you have completed the application process and are made Available on the PA registry.

Training FAQ 06

How do I register for classes?

You can register by calling the Training Unit at 866-985-6322 Option 6

Training FAQ 07

How do I obtain the Live Scan Form and list of fingerprint locations?

You can obtain a fingerprint packet which contains this info from your local IHSS or Public Authority office.


What is the turnaround time for a background check to be received?

There is no turnaround time it can take anywhere from a couple of days to months especially if the provider has a record. However, if it has been more than 2 months since the provider was fingerprinted they should contact both the agency where they were fingerprinted as well as the Public Authority for proper follow up.

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