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Frequently Asked Questions

Who will provide the health services and where can I obtain care?

​Dublin Insurance


How much will I have to pay for my health insurance benefits?

​You will pay a premium of $60 per month automatically deducted from your paycheck but will not have deductions for Dental. You will also be required to pay co-payments for most of the services you receive.


Are my dependents (e.g., spouse and/or children) eligible for the health benefits plan offered by IHSS Public Authority, through Dublin Insurance?

​No. The health benefit plan does not include dependents.

Where is my membership card?

Contact Dublin Insurance, if your card is missing, lost, or stolen.


​What if I am eligible for Medi-Cal, MediCare or another health insurance?

IHSS providers with other health insurance coverage or who are eligible for coverage such as zero share-of-cost Medi-Cal, Medicare, Healthy Families or spousal coverage, individual, conversion or coverage under a Group Plan offering Domestic Partners are not eligible to enroll in the Health Plan.


What if my physician is not listed on the plan or I wish to change my current doctor?

Contact Dublin Insurance for more information about choosing a primary care physician at (925) 803-1880


If I lose my eligibility, can I purchase continued coverage?

By law, at the time of your termination of coverage you will receive an initial notification, which explains your rights for continued coverage, which you will have to pay for, under COBRA. You will have 60 days to elect coverage with no lapse in coverage.


Where can I get more information about the benefits provided by the Plan?


For questions about: Call:
Customer Service 1-866-985-6322 (Press 2, then 2)
Membership & General Plan Info Dublin Insurance