Frequenty Asked Questions (FAQ'S)
CBI (Criminal Background Investigation) Fingerprint (FAQ’s)

How do I obtain the Live Scan Form and list of fingerprint locations?

You can obtain a fingerprint packet which contains this info from your local IHSS or Public Authority office.


What is the turnaround time for a background check to be received?

There is no turnaround time it can take anywhere from a couple of days to months especially if the provider has a record. However, if it has been more than 2 months since the provider was fingerprinted they should contact both the agency where they were fingerprinted as well as the Public Authority for proper follow up.


Is there a way to speed up the background check process?

No, the DOJ does not have a turnaround time nor is there any way to expedite them from completing their process.


Who do I contact if I need a waiver?

You can call Public Authority @ 1-866-985-6322


What do I need to do to obtain a waiver?

The client must call to request the waiver themselves only after the provider’s background check has been denied by the Public Authority. Also, the client must be on “eligible” status with IHSS in order to start the waiver process.


Are all felony and/or misdemeanors eligible for waivers?

No. Only those who get denied under the Tier 2 are eligible for waivers. If denied under Tier 1, no waiver is allowed.


If the provider knows what their conviction is can the Public Authority tell them if they will be cleared or denied?

No. Public Authority cannot give a definite answer as to whether the provider will get cleared or denied until the actual results come in from the DOJ.


Can the provider get a fee waiver if they can’t afford to pay for fingerprints?

No. There are no fee waivers for fingerprints. Every provider is responsible to pay for their prints.


If the provider does not clear their fingerprints can they get a refund from the fingerprint agency?

No. There are no refunds for fingerprints


What if the provider lost their clearance letter?

The provider must then fill out a Duplicate Request form which can be provided at their local IHSS/Public Authority office. The Duplicate clearance letter will then be available the next Thursday (these cannot be picked up any other day).