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How To Report Child Abuse

Welcome Mandated Reporters

As a mandated reporter how do I report child abuse?  

  1. By telephone: Please call the Child Abuse Hotline at 909-384-9233 (San Bernardino area) or 1-800-827-8724 (outside of San Bernardino). 
  2. By Fax: Complete a Suspected Child Abuse Report (Suspected Child Abuse Report SS 8572) for each child you are reporting and fax it to 909-891-3545 or 909-891-3560***                                                                ****You do not need to mail the original if you fax the report.
  3. By Mail: Mail the completed form(s) to: Attention: Child Abuse Hotline, PO Box 6083, San Bernardino CA 92412.     
Who should report allegations of abuse or neglect?
The Department of Children and Family Services encourages everyone to report suspected child abuse and neglect, however, certain professions are mandated to report suspected child abuse and neglect. Mandated reporters are those individuals who in the course of their work come in contact with families and children.

 Mandated reporters are those individuals who in the course of their work come in contact with families and children.

If you would like more Mandated Reporter information or training please call: Kimberly Kalloo Violante at (909) 420-6428.

Reporting Child Abuse or Neglect

If you believe a child has been abused or neglected call the county Children and Family Services Hotline number below, or law enforcement in your area.
How do I report child abuse?
To report child abuse call:
·         In San Bernardino area call: 909 384-9233
·         Outside of the San Bernardino area call: 1-800-827-8724
·         Local law enforcement
The reporter's identity is confidential, but a name should be given so the Department could follow-up contact with the reporter if necessary. The reporter is free from civil or criminal liability for reports of suspected child abuse or neglect made in good faith
What are the criteria for reporting suspected child abuse/neglect?
·         The report pertains to a child under the age of 18 years.
·         The report alleges harm or imminent risk of harm to the child.
·         The alleged perpetrator is:
·         a parent or caretaker
·         a relative or other person living in the home
·         an educator, volunteer, or employee of a recreational/organizational setting who is responsible for the child; or any individual providing treatment, care or supervision for the child

What information should be reported?

         Nature of the harm or specific incident(s) that precipitated the report

·         Date(s) and descriptions(s) of the injuries or dangers
·         Identities of perpetrator(s) and their relationship/s to the victim
·         Witnesses to the incident(s) and how they may be reached
·         Details of any physical evidence available
·         Does the perpetrator’s have current access to the child
·         Present condition of the child (alone, in need of medical attention, etc.)
·         The location of the child and directions to get there
·         Any statements from the child
·         How the reporter came to know the information and the reporter's thoughts about the likelihood of further harm to the child(ren).

What happens when I report child abuse?

Children and Family Services (CFS) social work staff determines how to proceed with an investigation by assessing the referral information and focusing on the present and future risks to the child. An assessment tool helps the social worker determine how to respond to each referral and what priority to assign that referral. The process also involves collecting verbal and/or written allegations of child abuse or neglect for further investigation and determining the urgency of the situation and initiating the appropriate response and developing an investigative plan.

Who do I contact for Mandated Reporter Training?
For mandated reporter training please contact Kimberly Kalloo Violante at (909) 420-6428